Senior Product Manager; Platform

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers people to perform at a higher level through a deeper understanding of their bodies and daily lives. We handle massive amounts of data continuously streaming up to the cloud from people improving their health and wellness - from the world’s greatest athletes to people managing and seeking to improve their health and longevity.

The Platform Software org focuses on building features that retain our member’s trust through security, expand our global presence through international expansion, as well as drive our developer experience.

As a Product Manager on the Platform Team, you will define and drive the strategy and roadmaps, for our Identity team and our internationalization team. You will drive direct member facing improvements for members all over the world, helping them securely access and control their accounts and data. Own the end-to-end identity platform, including authentication, authorization, identity lifecycle systems, while delivering seamless member-facing experiences across mobile, web.

You will also drive a coordinated roadmap on our international expansion across multiple languages and decide expansion strategy directly impacting bookings.

• Take ownership of key company metrics related to member account security, login and access conversion rates, usage rates of login controls, and other relevant indicators that report up to the executive team.

• Set a product strategy, roadmap, and measurable goals for your product area and team.

• Manage end-user experiences, including login across mobile, web, and API.

• Balance security with user experience for a product worn and utilized daily across the globe.

• Collaborate with Engineers and Analysts to break down and prioritize user needs, and to scope and define detailed product requirements.

• Collect and analyze internal and external customer needs and feedback through rigorous research and testing methodologies.

• Conduct in-depth analysis to formulate compelling business cases for new product ideas and to assess the performance of launched features.

• Develop and manage relationships with third-party suppliers, vendors, and services to ensure smooth operations.

• Facilitate product discovery, development, and delivery for new products and improvements across mobile and back-end infrastructure.

• Collaborate cross-functionally with Software, Information security, Finance, Marketing, Growth, and other departments to drive business strategy and integration of critical workflows.

• Proven experience in Product Management with a clear record of successful delivery and impact collaborating with a highly technical engineering team.

• Deep analytical skills and a bias for data driven decision making.

• Experience with SQL/Amplitude/Sigma for data analysis is a plus (and will be required to learn on the job).

• Experience with AI tools to drive productivity and data analysis.

• Experience working with security teams and translating security requirements to product deliveries.

• Experience working on subscription products, within a DTC company/team, and/or on both mobile and web products is preferred.

• Experience coordinating across multiple teams and stakeholders to deliver business impact.

• Curiosity led and willingness to learn and grow in a fast paced environment.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a…