COO - Global Head of Business Operations, MD - State Street Investment Management

Responsibilities BUSINESS MANAGEMENT OF THE COO ORGANIZATION

Partners with the COO to set strategic and operational objectives aligned with SSIM priorities, ensuring the COO organization meets or exceeds financial and performance benchmarks and key performance indicators. Tracks performance, identifies variances, issues and dependencies, and works with the COO leadership team to develop and execute corrective actions and delivery plans. Builds strong relationships across the COO executive leadership team and the broader organization to advance strategic initiatives.

Partners with the COO leadership team to identify and implement process improvements and organizational optimization opportunities. Drives the development and production of productivity and efficiency metrics, business scorecards and executive reporting in partnership with COO leadership. Leads the COO quarterly business review process in partnership with COO leadership and business unit teams, ensuring timely completion of agreed actions. Serves as a key member of the COO leadership team;

helps shape meeting agendas, coordinates follow-up with stakeholders and ensures effective information flow across the leadership team. Represents the COO on relevant IM regional and global operating committees, as appropriate. Partners closely with the COO's Executive Assistant to ensure meetings are scheduled, follow-up actions are completed and ad hoc requests are addressed in a timely manner.

Coordinates and manages projects, initiatives and commitments tied directly to the COO's key priorities. In partnership with the COO leadership team, maintains an inventory of critical-path initiatives, provides visibility into progress and risks, and promotes alignment across Investments, Global Client Coverage Group, the Chief Business Office and corporate functions so the COO can remain focused on the highest-priority matters. Partners closely with the SSIM Chief Administrative Officer's Office to execute the CEO's high-priority and critical initiatives in support of annual business goals.

Co‑leads with Finance, in partnership with the COO leadership team, the annual COO strategic investment prioritization process aligned with the budget process. Identifies issues, dependencies and resource constraints that could affect successful execution of strategic priorities; escalates matters requiring COO attention and presents solutions to address root causes and maintain delivery momentum. Leads confidential, time-sensitive and other special projects assigned by the COO, delivering high-quality results with minimal direction and limited outside support.

Partners with the Transformation team on SSIM and COO initiatives that drive operational efficiency and improve the client and employee experience.

Partners with the CEO's Office and SSIM Finance on the annual budget and mid-year forecast in close coordination with the COO leadership team. Manages routine budget requests and issues, develops operating metrics and dashboards, and establishes regular operational reviews with key stakeholders. Partners with Corporate Strategy, the COO leadership team and SSIM Finance on strategic plan development and off-cycle adjustments.

Owns the strategy, operating model and multi-year roadmap for the Finance Technology team supporting SSIM Finance, investment funds and the broader SSIM business. Leads and develops the Finance Technology team, establishing clear accountabilities, delivery priorities, capacity plans and ways of working aligned with Finance and SSIM objectives. Partners with SSIM Finance, Fund Administration, Investments, Product, Operations, Data and…