Senior CX Compensation Analyst

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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Location: Boston, Hybrid 3x per week

Reporting to: Senior Manager, GTM Incentive Compensation

The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo’s go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems.

We are looking for a detail-oriented and analytical Senior CX Compensation Analyst to support the administration and continuous improvement of incentive compensation programs for Klaviyo’s Customer Experience organization. This is a mid-level role, ideal for someone who wants to build deep expertise in compensation operations while developing broad exposure to sales operations, finance, and systems work.

You’ll specialize in Customer Experience compensation- owning plan design, crediting data logic, modeling expected commission expense, and inquiry resolution for that population- while also contributing to the incentive compensation process more broadly, including reporting, data integrity, and cross-functional projects that support the full GTM organization. This role requires strong analytical and modeling skills, comfort working in Salesforce and BI tools, and the communication skills to explain compensation outcomes clearly to plan participants and leaders alike.

• Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization, ensuring accuracy and timeliness of payouts
• Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review
• Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population
• Partner with CX leaders to answer plan questions and explain payout calculations

• Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems, researching and resolving issues within SLA
• Investigate discrepancies by tracing transactions through Salesforce and underlying data sources
• Escalate complex or policy-level questions to the Senior Manager with clear context and recommendations

• Build and maintain dashboards and reports in Tableau/Looker to track attainment, payouts, and plan performance
• Write SQL queries to pull, validate, and reconcile compensation and transaction data
• Support financial modeling and scenario analysis for plan design changes, budgeting, and accruals
• Identify data quality issues and partner with Systems teams on fixes and process improvements

• Support the broader Incentive Compensation team during planning cycles (plan rollouts, quota loading, documentation)
• Partner with Systems and Finance teams on process improvements, automation, and audit/controls work
• Contribute to team operating cadences and documentation standards that scale across all GTM functions, not just CX

• 3-5 years of experience in compensation, on either sales/revenue operations or finance teams.
• SQL experience required; comfort querying and validating data from…