Director, Field Operations & Effectiveness

Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them.

Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Reporting to the Head of Business Insights and Analytics, the Director of Field Operations and Effectiveness is responsible for leading and optimizing the operational infrastructure supporting field-based functions in North America including Sales, Medical, Area Development and Patient Services.

This role expands on the traditional scope of sales operations, encompassing a broader spectrum of support for all field-based teams to ensure alignment, scalability, and efficiency. The individual in this role drives tactical and strategic deliverables and ensures effective execution of processes, tools, and systems while delivering measurable outcomes aligned with corporate objectives. The role requires collaboration with cross-functional teams, including sales, medical, patient services, marketing, finance, HR, compliance, and IT.

Field Operations Strategy

• Develop, lead and execute a comprehensive field operations strategy aligned with Rhythm’s business objectives, encompassing Sales, Medical, and Patient Services field-based teams.
• Proactively identify areas for process improvement, scalability and efficiency across all field-based teams
• Serve as a strategic partner to North America leadership to ensure field operations are aligned with regional and corporate goals and priorities.

Incentive Compensation (IC) Plan Design and Management

• Lead, develop, implement and manage IC plans for all applicable field-based roles, ensuring alignment with corporate and strategic goals. Identify opportunities and proactively present ideas for continuous improvement and evolution of the plan structure
• Collaborate with leadership for applicable field-based roles to define performance metrics and IC structures tailored to each function’s objectives
• Ensure IC plans are compliant with applicable regulations, competitive with industry benchmarks and adaptable to changing market dynamics
• Present and secure approval of IC plans from the Incentive Compensation Committee
• Clearly communicate IC plans clearly to eligible field teams, ensuring transparency and understanding of goals, targets and payout calculations
• Routinely analyze and report on IC Plan performance at National, Regional and individual levels
• Partner with HR and Incentive Compensation Committee to ensure IC payouts are accurate and timely

Data Analytics and Reporting

• Responsible for the collection, analysis and interpretation of data across all field teams to provide actionable insights and performance metrics
• Develop and maintain dashboards, KPIs and performance metrics for Sales, Medical, and Patient Services field-based teams
• Anticipate needs and provide regular updates to North American leadership on field team performance and progress toward business objectives
• Ensure all Compliance, Privacy, and Legal processes are adhered to and considered when purchasing, ingesting, and using data.

Field Sizing, Territory Alignments, and Lead Generation

• Lead field team sizing and territory alignment analyses, including updates to address short- and long-term needs (i.e. vacant territory coverage, expansion or boundary adjustments)
• Manage ZTT…