Director, Operations Business Partner - Enterprise

As Director, Operations Business Partner, you are the dedicated operations partner for Autodesk's Enterprise Customer Sales business. You are embedded with senior Enterprise Sales and CS leadership, serving as their primary point of accountability for the business’s operations. You are responsible for diagnosing and resolving the Enterprise team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries, and you are the direct interface back into Autodesk's Revenue Operations team and other supporting organizations.

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As Director, Operations Business Partner, you are the dedicated operations partner for Autodesk's Enterprise Customer Sales business. You are embedded with senior Enterprise Sales and CS leadership, serving as their primary point of accountability for the business’s operations. You are responsible for diagnosing and resolving the Enterprise team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries, and you are the direct interface back into Autodesk's Revenue Operations team and other supporting organizations.

This is not a coordination or facilitation role. You are accountable for outcomes — doing the work yourself where you can and driving teams to deliver where you can't. What you never do is hand off accountability. The problems are real, the stakeholders are senior, and the work directly affects how a multi-billion-dollar software business operates and executes in the field.

When this role is working well, Enterprise leadership moves faster, operational gaps close before they become business issues, and the connection between the field and the broader organization is stronger. That outcome is yours to drive.

• Sales leadership makes operational decisions faster, with fewer escalations to the central Revenue Operations team and supporting organizations.
• Operational gaps are identified and resolved before they affect field execution
• The central Revenue Operations organization and critical stakeholders receive timely, business-contextualized input that sharpens how specialist teams prioritize

• Get into the details of how the Enterprise Sales business operates — understand the sales process, the execution gaps, and the friction points at the ground level
• Diagnose operational problems yourself: talk to the field, form a clear point of view, and drive toward a solution before escalating or engaging others
• Identify patterns across field conversations, business performance, and stakeholder input to isolate systemic issues — and act on them, not just report them
• Reframe ambiguous or misdiagnosed problems into clear, solvable questions; get senior stakeholders aligned and moving toward resolution

• Own operational issues end-to-end — do the work yourself where you can, pull in the right teams where you need to, but never hand off accountability for the outcome; your interface extends beyond the Revenue Operations team to include Marketing, Customer Success, and Finance
• Build and run the operational rhythms that keep the Enterprise Sales business on track: status reviews, escalation loops, issue tracking, and field feedback channels
• Build the business case for what needs to change — pressure-test the logic, align stakeholders across functions, and present a clear recommendation
• Push back on field requests that are not enterprise-aligned; make the call on what to prioritize and what not to

• Represent the Enterprise Sales field perspective…