Data-Driven Design & Communications Co-op

The Office of Performance Management & Innovation (OPMI) develops and tracks performance metrics for MassDOT and the MBTA, operates as an internal research lab, and uses data-driven initiatives to improve rider experience. The Graphic Design, Editorial, and Communications Co‑Op will be responsible for designing and maintaining publications and communications of OPMI across multiple formats. A primary priority of this position is to enhance OPMI’s web presence through microsites, the MBTA Data Blog and MassDOT Tracker.

This position will also be responsible for conveying analytical findings to various audiences using compelling visualizations, appropriate for the target audience. The Graphic Design, Editorial, and Communications Co‑Op will work closely in collaboration with OPMI analysts and researchers to communicate findings of projects through reports, diagrams, charts, graphs, infographics, presentations, web postings, and / or posters as well as creating or editing narratives to accompany products.

• Collaborate with others to create and maintain OPMI websites across microsites, the MBTA Data Blog, and MassDOT Tracker by building pages, publishing posts, and keeping content current.
• Gain familiarity with a broad range of OPMI projects and programs to create communications and materials that are compelling to diverse audiences and are accurate and meaningful.
• Creatively generate visual content (infographics, flowcharts, handouts, report layouts, etc.) for marketing, communications, and training.
• Identify, organize, and select information relevant to creating narratives that can be communicated in various media.
• Contribute to the writing and editing process for OPMI web posts.
• Manage web content.
• Proofread and edit documents and materials for others.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations.
• Provide internal and external customers with a courteous and professional experience.
• Perform all other duties and projects that may be assigned.

• Enrolled, for the entire duration of employment, in a bachelor's degree program at an accredited college or university.
• At least one (1) year of professional experience with Microsoft Office.
• At least one (1) year of professional experience with Adobe Creative Suite.
• Quantitative / analytical perspective, with the ability to communicate technical findings to non-technical audiences.
• Above average proficiency with web design tools.
• Above average sense of visual design.
• Above average communication and organizational skills.
• Strong interest in the types of research questions OPMI answers and willingness to learn the requisite technical skills to answer those questions. Lack of knowledge in programming languages or other skills listed above should not deter applicants, provided they are willing to learn.
• In addition to an application, a resume, cover letter, and a work sample or link to a portfolio are required.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and with great attention to detail.
• Strong interest in public service, transit, or transportation and how it operates.
• Above average ability to work effectively in diverse, collaborative, fast‑paced environments as well as independently.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1‑B status.

Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

All qualified applicants are encouraged to apply in accordance with our Equal Employment Opportunity policy. This position is open to all qualified candidates; no limitation based on age, gender, race, or other protected status.