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Head of Customer Success, Life Sciences SaaS

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Benchling
Full Time position
Listed on 2026-02-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Account Manager, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading biotechnology company is seeking a Customer Success Leader in Boston with a strong background in Life Sciences and enterprise SaaS. This role focuses on team management, strategic customer advocacy, and driving adoption through expert guidance. The ideal candidate has over 5 years of experience in customer success within the SaaS space and a deep understanding of scientific processes.

Key responsibilities include managing a team, leading strategic initiatives, and serving as a high-level point of contact for customers. A great opportunity to merge leadership with customer advocacy in a dynamic environment.
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