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Customer Service Rep Customer Success Mgr./ CSM

AI-Powered Customer Success Programs Leader

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Sonatype
Full Time position
Listed on 2026-02-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading software security firm is seeking a Customer Success Programs Manager to drive operational rigor within their global Customer Success organization. This role is key in managing high-impact customer programs and requires 5+ years of experience in Customer Operations or similar fields. The position is primarily remote, with some travel required. Responsibilities include collaborating with various teams, leveraging AI for program execution, and preparing high-level communications.

The ideal candidate will have strong project management skills and expertise in Salesforce and data reporting.
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