Front Desk Agent​/Guest Service Agent

Front Desk Agent / Guest Service Agent Boston, MA

Job Title:

Guest Service Agent

Location:

Boston Yacht Haven, Boston, MA

Job Type: Full-Time

About Us:

Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina, offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our team—someone who thrives in a fast-paced environment, loves meeting new people, and enjoys providing top-tier hospitality.

Who You Are:

• A pleasant communicator who can connect effortlessly with diverse guests.
• A hardworking, detail-oriented, and energetic individual who enjoys problem-solving and taking initiative.
• Someone who thrives in a team environment but can also handle responsibilities independently.
• Passionate about hospitality, customer service, and creating unforgettable guest experiences.

Key Responsibilities:

• Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience.
• Provide exceptional customer service, responding to inquiries about the hotel, marina, and Boston attractions.
• Handle reservations, phone calls, and guest requests with professionalism and efficiency.
• Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
• Work closely with colleagues from other properties in the collection sharing the same customer base.
• Process payments, handle invoices, and maintain accurate records in all of the inn and marina software.
• Cross-train to assist with marina and heart-of-the-house responsibilities.
• Assist with special guest requests, VIP services, and marina operations as needed.
• What We’re Looking For:
• Ability to read, write, speak and communicate effectively in English. Bilingual is also a plus!
• Previous hospitality or customer service experience is a plus, but a positive attitude and willingness to learn matter most! We do provide full training!
• Ability to multi-task, stay organized, and handle busy shifts with a smile. :)
• Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs.
• A problem-solver who can think on their feet and deliver solutions with confidence.
• Shifts are between 8 AM to 6 PM. Occasional after-hours support required. Flexibility to work any day of the week with a rotating schedule, weekends, and holidays as needed.
• Other tasks as assigned by management.

Why Join Us?

• Lots of opportunities for career growth and development in a world-class setting
• A beautiful waterfront work environment
• A supportive and fun team culture
• Employee discounts, perks, and more!

If you're a motivated, customer-focused individual looking for an exciting opportunity, we want to hear from you!

Apply Today:

We are an equal opportunity employer. All are encouraged to apply. Apply online only.

We look forward to welcoming you aboard!