Business Development Center Representative
Listed on 2026-02-19
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Bilingual -
Sales
Customer Success Mgr./ CSM, Sales Development Rep/SDR, Bilingual
Parkway Honda Boston, located in West Roxbury, Massachusetts, is a premier New and Used Honda dealership in the Boston metro area with a large selection of Certified Pre‑owned vehicles, plus a top notch auto repair center. We are growing and looking to add to our award winning team.
Role DescriptionThis is a full-time, on‑site role located in West Roxbury, MA, for a Business Development Center Representative. The representative will be responsible for managing inbound and outbound customer communications via phone and email, scheduling sales appointments, and following up on leads. Additional tasks include maintaining accurate records, providing exceptional customer service, and working collaboratively with the sales team to ensure customer satisfaction and maximize profitability.
Qualifications- Strong Phone Etiquette and Customer Service skills
- Schedule and confirm sales appointments
- Enter and track all customer information in our CRM
- Follow up with leads via phone, email, and text
- Reschedule missed or canceled appointments
- Maintain up-to-date knowledge of dealership products and services
- Participate in required dealership and manufacturer training
- Ability to work in a fast‑paced environment while maintaining accuracy
- Proficiency in using CRM tools and systems is a plus
- Prior call center, BDC, or customer service experience preferred
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