Lead Concierge

Lead Concierge – Barkan – Boston, MA, United States

Come join our growing team!

We are a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. Founded in 1964, our 50+ years of experience specializes in community association and multi‑family management, including market rate and affordable housing. Our team of 800 talented professionals is committed to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.

The Lead Concierge is a motivated, experienced, hands‑on leader who ensures every resident has a memorable and positive experience when interacting with the staff. Anticipating resident needs is paramount. This full‑time, non‑exempt position reports to the General Manager and is based in Boston, MA. The role maintains a secure and friendly environment, greets and screens residents and visitors, provides personal services efficiently, and oversees front‑desk operations and scheduling.

• Maintain complete knowledge of rules, regulations, and policies.
• Welcome and greet all residents and guests professionally.
• Become knowledgeable about building service providers (cleaners, home‑health aid services, limousines, taxis, pet services, food delivery, dry cleaners, etc.).
• Ensure the front lobby is always well maintained and presentable.
• Receive and coordinate personal service calls from residents; meet requests promptly.
• Ensure front desk coverage at all times.
• Accept deliveries per policy, log mail, and dry‑cleaning items.
• Forward maintenance or service calls to the appropriate person during business hours; log after‑hour requests and initiate work orders on Building Link.
• Enforce key‑control policy and log all key requests.
• Maintain up‑to‑date resident contact lists, including owners, tenants, elderly residents, and pets.
• Maintain weekly/monthly schedules for all front‑desk concierge staff; assist with substitute coverage and vacation requests.
• Ensure contractors and vendors sign in before entering the lobby.
• Enforce building rules and regulations as set by the Board of Directors.
• Monitor security and life‑safety systems; report issues to building security and the General Manager.
• Maintain building emergency procedures and respond to emergencies (e.g., fire alarms) per protocol.
• Coordinate resident moves in and out of units.
• Assist new residents with newspaper delivery, cable TV, Peapod, laundry services, etc.
• Perform visual inspection of the garage and manage authorized visitors.
• Maintain an emergency and vendor contact binder at the front desk.
• Provide information about local activities and events.
• Introduce new services or opportunities that interest owners and residents (after review with the General Manager).
• Document all resident requests, complaints, or problems immediately and notify the designated department for resolution.
• Complete incident reports as required.
• Perform special projects and office tasks as directed by management or the Board of Directors.
• Maintain a current list of vendors (babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies, theaters, etc.).
• Maintain professional personal appearance and polished shoes.

• Knowledge of the local area (restaurants, transportation, events).
• Demonstrated experience in service and hospitality.
• Excellent communication skills.
• Engaging and attentive personality.
• Strong commitment to service excellence and personal appearance.
• Outstanding communication skills in professional writing, speech, and body language.
• Working knowledge of Microsoft Word and Excel, and familiarity with Building Link or CINC software a plus.
• Proven reliability to maintain a set work schedule.

Job Location – The Lead Concierge will be stationed at the front desk, greeting residents, vendors, and visitors as they arrive and depart.

Organizational Relationship – Reports to Property General Manager.

• Medical/Dental/Vision
• Flexible Spending Accounts
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off
• 401(k) Match
• Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance
• Employee Assistance Program

The Barkan Companies is an equal‑opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Schedule:

3 or 4 weekday shifts (7:00 AM–3:00 PM) and 1 or 2 weekend shifts. Candidates must have flexibility and the ability to work an overnight shift. Details to be discussed.