Customer Success Manager
Listed on 2026-02-21
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support, Client Relationship Manager
Do you love working with customers to help them achieve business goals and drive product value? Do you have experience working with a highly technical product or a developer audience? Do you love working at fast‑paced, well‑funded startups, for which your efforts have measurable impacts? If you answered ‘YES’ to these three questions - let’s talk about Qodo. Qodo is looking for a Customer Success Manager to help our customers grow with our platform and transform the way businesses ensure code quality in AI development.
As a Customer Success Manager, you will be a member of our Go‑To‑Market team and help shape our long‑term processes and strategy. Your goals will be to help drive retention and growth for a book of accounts while acting as their internal voice of the customer at Qodo to ensure they have everything they need to be successful with our platform.
- Own strategic customer relationships, ensuring successful deployment, strong adoption, and long‑term value.
- Act as a trusted advisor to senior stakeholders, coordinating across Qodo teams to deliver a unified customer experience.
- Drive retention and expansion by identifying growth opportunities and influencing renewals in partnership with Sales and SEs.
- Lead key initiatives to scale customer success programs, improve processes, and enhance customer health insights.
- Represent the voice of the customer to Product & Engineering, shaping roadmap priorities based on real‑world needs.
- Manage escalations and critical issues with urgency and clarity, preserving trust and minimizing churn risk.
- 5+ years experience in Customer Success or another related customer‑facing function
- Ability to learn and master a highly technical product and advise executive sponsors and key customer stakeholders. Previous experience working with Developer or Engineering focused products is a major plus
- Excellent communication skills and high emotional intelligence
- Collaborative in working with other teams and willing to come up with creative solutions when facing a new challenge
- Embodies a "customer‑first" attitude and always aiming to deliver the best customer experience possible
- Data‑driven, organized, and able to appropriately prioritize many ongoing projects
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