Client Services Representative

Join our client’s dedicated team as a Bilingual (English/Spanish) Client Services Representative and become a vital part of a non‑profit organization. This role offers an opportunity to make a meaningful impact on the community by providing compassionate service and supporting vital community initiatives. If you are detail‑oriented, friendly, and eager to serve, this position is your chance to contribute to a legacy of community empowerment.

This position is a 4+ month contract assignment.

Applicants must be able to work onsite 5 days per week in Boston, MA to be eligible for this position.

If you are interested and meet the qualifications below, apply with your resume for more information!

$17.00 per hour*

• Rate listed not guaranteed – potential offers vary based on experience level, qualifications, and internal equity and may be outside of this range.

• Facilitate outreach efforts by engaging with potential and current clients through phone calls, mailings, and face‑to‑face meetings to promote programs.
• Manage client inquiries efficiently and conduct follow‑up communications as needed.
• Conduct in‑person client interviews, complete applications, and gather necessary documentation for processing.
• Track and expedite application follow‑ups to secure additional information when required.
• Maintain accurate and organized client records and documentation.
• Coordinate outreach, education, and intake activities across all programs.
• Record, refer, and resolve calls appropriately.
• Perform miscellaneous duties related to energy program support as assigned.

• Strong written and verbal communication skills.
• Demonstrated flexibility, initiative, and team‑oriented attitude.
• Ability to work sensitively with clients from diverse cultural and economic backgrounds.
• Bilingual ability in Spanish.
• Proficient in Microsoft Office applications.
• Reliable and friendly demeanor with excellent customer service skills.

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under‑represented in their respective occupation or position.