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HelpDesk/Support Technical Support CRM System

Strategic CSM — Drive Adoption & Retention

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: BetterCloud
Full Time position
Listed on 2026-02-23
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support, CRM System
  • IT/Tech
    HelpDesk/Support, Technical Support, CRM System
Salary/Wage Range or Industry Benchmark: 85000 - 95000 USD Yearly USD 85000.00 95000.00 YEAR
Job Description & How to Apply Below
A tech startup in Boston is seeking a Customer Success Manager to oversee the post-onboarding customer lifecycle. This role involves managing customer relationships, driving product adoption, and ensuring client satisfaction. The ideal candidate should have over 2 years of experience in customer success or account management, strong technical skills, and familiarity with CRM tools. Join this high-impact startup to play a key role in growth and success while collaborating across various teams.

Competitive salary and bonus are offered.
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