Customer Support Assistant

Company Description

Beloform Craft is a growing company recognized for its commitment to quality, creativity, and strong brand presence. We specialize in representing brands with professionalism and precision at industry events, exhibitions, and trade shows. Our team thrives on collaboration, attention to detail, and delivering outstanding experiences that leave a lasting impression.

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Boston, MA. This role is ideal for individuals who enjoy problem‑solving, clear communication, and providing high‑quality service. The Customer Support Assistant will act as a key point of contact for clients, ensuring smooth interactions and a consistently positive experience.

• Serve as the primary point of contact for customer inquiries via phone and email
• Provide accurate information regarding products, services, and internal processes
• Assist customers with order tracking, updates, and general support needs
• Document interactions and maintain updated customer records
• Collaborate with internal departments to resolve inquiries efficiently
• Ensure a professional and courteous experience for every customer

• Competitive salary ($47,000 – $51,000 per year)
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Skill development and ongoing training
• Stable full-time position with long‑term potential