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Director, Customer Experience & Service Ops

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Sharecare
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A digital healthcare company is seeking a Director of Customer Service to lead the strategy and execution of customer service operations. This role focuses on enhancing the customer experience through effective management of call center operations, ensuring swift resolution of customer issues, and fostering a positive team culture. The ideal candidate has over 10 years of supervisory experience and strong communication and analytical skills, preferably in a medical setting.

This position is based in Boston, Massachusetts, and offers a competitive salary.
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