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Customer Success Mgr./ CSM

Hybrid Senior Customer Success & Renewal Architect

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Pointr
Full Time position
Listed on 2026-05-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Business
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
Pointr in Boston is seeking a Senior Customer Excellence Lead to enhance customer outcomes post-sale. This role involves defining customer adoption and renewal strategies while managing relationships with key stakeholders. Applicants should have 8+ years in Customer Success or Account Management, proven experience with renewals, and strong executive communication skills. Pointr offers a hybrid work model, competitive salary range of $150k - $200k plus stock options, and a supportive team culture.
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Position Requirements
10+ Years work experience
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