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Customer Success Manager
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-02
Listing for:
F5, Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager, Customer Service Rep -
Sales
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Primary Responsibilities:
- Ensure our customers are happy and are getting value out of our product.
- Empathize with every aspect of the customer experience, putting customers' needs first.
- Guide and coach customers and internal stakeholders with proactive customer success processes.
- Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
- Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
- Own the customer on-boarding process and operationally drive customer references and case studies.
- Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. SaaS experience a benefit. Having worked as an account sales rep would be a benefit.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and experience building strong internal and external relationships.
- Bachelor's Degree.
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