Customer Insights Associate — Community & Engagement

Join Our Team!

Are you looking for a new challenge this year? We’re looking for people who can add to (not just fit in with) our culture. Explore open roles below.

C Space is the leader of Online Communities - having defined and redefined Online Communities for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent group of companies, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base to expand our reach.

You are curious, have strong communication skills and are detail-oriented. You are comfortable with technology and like to explore and innovate. You thrive on variety, problem-solving and getting things done. You like to dig beneath the surface and understand why and how consumers have formed their opinions or make their decisions. You have an instinctive understanding of the value and importance of consumers to our business and want to help connect the dots for our clients.

You have a passion for engaging with diverse groups of people and an ability to adapt your communication style accordingly. You are eager to contribute and collaborate through quality, commitment, courtesy and teamwork. Most importantly, you work best in a collaborative work environment that is focused on excellence and customer satisfaction.

In this multi-faceted role, you will cultivate and grow relationships with our clients’ most important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments in which to deepen the conversation, draw people out, and make connections.

• Build relationships with consumers to create a broader understanding of their thoughts, feedback, opinions and emotions for our C Space teams and our clients
• Become someone members get to know and trust; respond to member emails/inquiries, advocate for your members
• Represent the consumer voice internally and potentially with your clients
• Develop audience expertise by highlighting trends, opinions and feedback from members that adds to client or C Space learning
• Help to define and foster shared purpose and the appropriate tone among consumers in the community
• Author and deliver compelling and effective member communications (e.g. acquisition, retention and ongoing outreach) and engagement activities
• Track, analyze, and optimize participation and community vibrancy
• Reward & recognize members; help them feel valued and appreciated
• Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts – with a focus on engaging them
• Support your account team by assisting in reviewing reports and quality checking surveys

• Prior internship/professional or related experience a plus
• Strong analytical skills and the ability to interpret and act on data and information
• Versatile communications skills with a comfort adapting tone and tenor to individuals and situations
• Proficient at prioritizing tasks, working independently and collaborating across functional areas
• Curiosity, comfortable asking questions and making connections with others
• Demonstrate comfort, familiarity and aptitude with various tools and applications such as reporting, social media, Excel and email
• Must be able to work under tight deadlines
• Comfortable and articulate in working directly with colleagues and teammates
• Knowledge of marketing research, online data collection or other languages is a plus

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental Leave - 12 weeks for maternity and 6 weeks for paternity, including adoption
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required.
• Base salary range for this role is $50,000 - $55,000 (determined by level of experience)

Salary range: $50,000 to $55,000

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status