Client Services Associate, Member Experience

Position: Client Services Associate, New Member Experience
DEPARTMENT OVERVIEW:

The Client Services Department is responsibleforthe relationship management of all Premium Memberships and full-season suites(Dell Technologies Level, Dell Technologies Club, Dugout Club, Front Row Club, Aura Club and Aura Pavilion).

POSITION OVERVIEW:

The Client Services New Member Experience Associate role is a hospitality individual who helps create premium level experiences at Fenway Park. This individual will play a key role in the onboarding logistics of all first-year members. This position will also be responsible for fulfilling Red Sox Rewards and Fenway Park promotional items for premium members during the season. The position will have both game day and office components.

The hourly rate for this position is $19.

RESPONSIBILITIES:

• Support Premium Club Representatives throughout the new client onboarding process by developing comprehensive client profiles and maintaining up-to-date account collateral and materials throughout the season.

• Create Salesforce profiles for all new members through research and information gathered via onboarding calls.
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• Assist with the coordination, procurement, and shipment of new client onboarding and member milestone gifts.
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• Manage and coordinate all Red Sox Rewards and promotional item claims and deliveries to Premium Members, along with tracking in Salesforce.
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• Record and track all facilities-related work orders throughout the season and off-season to ensure completion.
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• Act as a Premium Ambassador on game days, working to implement various premium service touchpoints.
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• Assist in all Fenway Park Premium Membership operations with Client Services team.
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• Participate in shared duties with other associates, which includes managing our club inboxes, phone lines and client amenity requests.
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CHARACTERISTICS/QUALIFICATIONS:

• Ability to commit to the July 2026 - July 2027 timeline
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• Ability to commit to a minimum of 35 hours a week throughout the year-long position.
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• Bachelor's degree in hospitality, communications, business or marketing related fields preferred.
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• Innovative, process-oriented and well-organized.
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• Passionate and committed to providing a high standard of customer service.
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• Experience with Salesforce or a CRM based platform preferred. Qualtrics and Pro Venue or ticket based program is preferred.
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• Ability to work extended hours including nights, weekends and holidays.
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At the Boston Red Sox we go beyond embracing diversity. We're committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.

Too often, job seekers don't apply to positions because they don't meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we've been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.