Associate, Customer Success Enablement

Associate, Customer Success Enablement

Join us as we work to create a thriving ecosystem that delivers accessible, high‑quality, and sustainable healthcare for all.

The Associate supports the execution and operationalization of scalable enablement programs that help Customer Success Managers (CSMs) build foundational product knowledge, adopt consistent workflows, and perform effectively in their role. This position sits within the CSM Enablement vertical and plays a critical role in ensuring enablement initiatives are delivered with consistency, accuracy, and follow‑through.

• Support the execution of CSM enablement programs, including new hire onboarding, maintenance learning, and skill‑based initiatives
• Facilitate live enablement sessions, co‑facilitating or supporting new hire training, fielding questions from new hires, and engaging learners in real time
• Create, update, and publish enablement assets such as job aids, guides, learning modules, and facilitator materials
• Maintain learning paths and assignments in the LMS, ensuring accuracy, clarity, and timeliness
• Coordinate logistics for enablement activities, including communications, scheduling, and tracking completion
• Support reporting and dashboards used by Enablement and CS leadership to monitor progress and identify gaps

• Take ownership of assigned work and follow through on commitments
• Apply a detail‑oriented, organized approach to execution and program support
• Communicate clearly and professionally with teammates and cross‑functional partners
• Adapt quickly in live learning environments and remain calm and responsive when supporting learners in real time
• Seek feedback, reflect on it, and apply it to improve performance

• Bachelor’s degree and a minimum of 2 to 3 years of experience in enablement, training support, customer success, operations, program coordination, or a related role (preferred)
• Experience working in a SaaS, healthcare technology, or customer‑facing environment (preferred)
• Exposure to Customer Success, onboarding, or learning programs is a plus
• Strong time management, logical problem solving, and organizational skills with high attention to detail
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word) and collaboration tools such as Microsoft Teams

$57,000 – $97,000. The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on job‑related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package; depending on role eligibility, we offer both short and long‑term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.