Telecommunications Operator

Site:
Massachusetts Eye and Ear Infirmary

Responsible for facilitating proficient operation of a hospital communication system. Does this position require Patient Care? No.

Essential Functions:

Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.

• Handle both incoming and outgoing calls with speed and accuracy.
• Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
• Compile on-call information for hospital personnel and all meetings scheduled in the building.
• Resolve basic discrepancies and refer all others to the appropriate department.

Education:

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Experience:

Customer service or call-center experience 2-3 years preferred.

• Good interpersonal and phone skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Must be able to prioritize rationally.

Remote Type:
Onsite

Work Location:

243-245 Charles Street

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Day (United States of America)

Pay Range: $17.71 - $22.15/Hourly

Grade: 1

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.