Guest Experience Ambassador, TD Garden

The opportunity

Delaware North Boston Holdings is hiring part‑time Guest Experience Ambassadors to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.

If you thrive in a fast‑paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action.

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

• Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events
• Provide way‑finding assistance and troubleshoot ticketing issues in both indoor and outdoor environments
• Assist with guest entry before events by staffing various gates and high‑traveled areas in and around TD Garden
• Provide mobility assistance by providing escorts to guests upon request
• Be a subject matter expert on ADA laws, TD Garden ADA policy, and their implementation at TD Garden
• Professionally handle guest complaints, escalating to management as necessary
• Communicate with guests in person, via email, and via text message during events
• Collaborate with various event day personnel (Ushers, Security, Concessions, Box Office, Housekeeping, Building Operations) to ensure the smooth operation of events
• Execute service recovery when necessary, by providing guests with resolutions to issues as directed by management
• Surprise and delight fans to ensure they receive the best‑in‑class experiences while at TD Garden

• Experience working in customer service in a fast‑paced environment is preferred
• Must be a positive individual who will always think of the Guest and work hard to ensure unforgettable experiences
• Must be able to work a minimum of 50% of events in each calendar month, including nights and weekends
• Must be an outgoing person who is comfortable working directly with a high volume of guests and clients
• Must be willing to work under pressure to solve problems quickly and efficiently
• The ability to perform simple tasks independently after being given specific instructions

• Must be able to work in loud environments with flashing lights and lasers
• Must be able to push or lift lightweight objects
• Must be able to push wheelchairs and other assistive devices
• Must be able to use a radio with an earpiece
• Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions

Days
Evenings
Holidays
M-F
Weekends
Events

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.