Telephone Page Associate

Position Summary

Telephone Page Associate. Monday‑Friday 10:30 am – 7:00 pm. This role is in‑person and part of a call center.

• Answer all incoming lines on the switchboard console and connect to the appropriate extension in an efficient and courteous manner.
• Escalate calls to other team members as appropriate.
• Handle special and priority calls such as medical emergency and code alerts.
• Respond to requests from individuals with pagers for telephone and page information such as direct‑dial numbers, department numbers, and physician on‑call status utilizing an automated computerized system.
• Provide general information to the public, or refer to appropriate parties for responses.
• Update contact database and customer profiles to reflect the most current information for essential medical and non‑medical personnel.
• Provide answering‑service support outside or during business hours. Responsible for greeting callers, establishing the reason for the call, entering message details, and promptly and accurately delivering messages.
• Provide positive and effective customer service that supports departmental and hospital operations.
• Inform the supervisor of service issues and assist in contacting the correct vendor to facilitate resolution/repair of telecommunications systems.
• Maintain confidentiality of client information.

High‑school or GED diploma required.

Six months of customer‑service experience. Data entry, data processing, and general computer experience required. Call‑center experience preferred.