Front Desk, Customer Service​/HelpDesk

EBF FRONT DESK ATTENDANT CORE VALUES

• Trust the Process and your Team- Every day we encounter a new fight, own it and believe in your team.
• Act the BEST be the BEST- Greatness happens outside of our comfort zones, we embrace change to bring about growth.
• Lead with Positivity and Gratitude- We own our attitude and welcome challenges with ambitious energy.
• Fight as One, we all Win- Together, as one, there is no fight that cannot be won.
• Always Fight it Forward- With every opportunity, leave the EBF team and our community better than how you met them.

You are the “FACE” of EBF and the “Owner “of the customer service experience! Our goal is not to be great, but to be the greatest. This means Front Desk Attendants must embody the heart and mind of a fighter.

The Front Desk Attendant/Fighter is compassionate, engaged and spirited. The Front Desk is the tip of the EBF engagement spear and the OWNER of the customer service experience for our members/fighters.

• Resolution of all customer service related issues
• Serve as “Compassion Police” for the facility
• Owner of the “Never Leave Unhappy” Law.
  An EBF Customer Should Never Leave Unhappy
• Champion of facility cleanliness
• Owner of Pro-Shop ordering/re-stocking and cleanliness

• Insures facility cleanliness.
• Coordinates all Pro-Shop-related activities, order/restock, cleanliness.
• Greets and checks in all members and guests.
• Sells all products and services (tours, Pro-Shop).
• Fields all phone calls/ complaints/concerns/questions and routes to appropriate person.
• Training-related to Head Trainer
• Operations-related to FDM
• Front Desk-related to FDM

• End of Shift Report
• Facility Walk Through Report
• Open and Closing Checklist/Walkthrough
• Opening and Closing Procedures

• Reports to Front Desk Manager