Associate Customer Relationship Management Analyst

Job Location:

Safety Insurance Main Office - Boston, MA 02110

Salary Range: $53,000.00 - $55,000.00

The Customer Relationship Management Support Representative works to support various groups within the Insurance Operations Department, including CRM, Service Center, and Billing.

• Provides administrative support for the Insurance Operations Department.
• Responsible for working various reports.
• Handles daily policy renewal and endorsement review and mailing.
• Documents all customer related activities on appropriate systems.
• Processes dealer and bank required paperwork requests.
• Entry and coordination of book rolls. Quoting for potential future business.
• Helps support backend agency setups/automation.
• May be required to determine solutions to unique problems that require action or input by other employees within his/her authority.
• Performs other activities as required.

• College degree preferred.
• Superior customer service skills.
• Experience working in a customer service environment.
• Strong multi-tasking skills.
• Some knowledge of Mass Auto and Homeowners lines of business is preferred.
• Strong technical skills, including Windows operating systems and Microsoft Office.

• 3 weeks accrued paid time off + paid holidays each year.
• Health insurance (medical, dental, vision).
• Annual 401(k) Employer Contribution (up to 8% of your base salary).
• 100% tuition reimbursement.
• Free on-site fitness center.
• Complimentary coffee and breakfast service.
• Hybrid work schedules.
• Working Advantage Discount Program.
• Employee Assistance Program.
• And much more!