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Strategic Enterprise Customer Success Leader
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-18
Listing for:
Freshworks
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Freshworks is hiring a Customer Success Lead in Boston, MA, to manage relationships with key customers. This hybrid role involves driving strategic outcomes, retention, and product adoption.
The ideal candidate has 5–7 years in customer-facing roles, particularly in SaaS, and will work closely with various teams to enhance customer experiences. Competitive salary, bonus opportunities, and diverse benefits are offered.
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