WTD & ATD Studio Booking and Scheduling Assistant

Student Eligibility Requirements

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half‑time in a degree, diploma, or certificate‑seeking undergraduate or graduate program.
• Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre‑registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.

The Booking Assistant is responsible for scheduling studio and suite reservations for students and faculty, guiding WTD and ATD students through the booking process, and assisting at the booking window. The assistant answers questions via email, phone, and in person regarding booking procedures and the recording curriculum across all WTD and ATD departments.
Training is provided by the Booking Manager/Coordinator and Student Employee Supervisors. The role requires evening and weekend availability; operational hours are Monday through Sunday, 10am–8pm. Students are expected to work at least 3 shifts (6hours a week, each shift 2hours) and up to 20 hours total, reliably covering scheduled shifts and communicating promptly about conflicts.

• Computer savvy, skilled in Microsoft Office.
• Exceptional attention to detail and accuracy in bookings and scheduling.
• Strong organizational and time‑management skills.
• Good phone etiquette and calm professionalism in fast‑paced, high‑pressure environments.
• Problem‑solving and conflict‑resolution skills (e.g., handling double bookings, last‑minute changes).
• Ability to work independently and collaboratively with Tech, Operations, Faculty, and Students.
• Strong customer service mindset: approachable, patient, solution‑oriented.
• Reliability and punctuality.
• Quick learning of new systems and procedures.
• Professional written communication for email confirmations and scheduling notes.
• Positive attitude.

• Experience with booking or scheduling software such as EMS, AAOF, Calendly, and Microsoft Office (Excel).
• Familiarity with studio operations, academic environments, or media production workflows.
• Ability to de‑escalate or calmly manage high‑traffic periods at the booking window.
• Customer service experience in a fast‑paced environment.
• Strong written communication for email confirmations and documentation.
• Comfort interpreting and explaining institutional policies to students, faculty, and staff.
• Ability to troubleshoot minor issues or direct inquiries to the correct department.
• Bilingual communication skills (optional, e.g., Spanish/English).
• Proactive mindset anticipating scheduling conflicts.
• Familiarity with FERPA guidelines or handling confidential student information.
• Basic knowledge of studio or equipment terminology.

6–20 hours per week.

Monday through Sunday, 10am–8pm.

$16.45.

Miranda Fontana.