On-Site Customer Service Agent Position; Middlesex

Job in Boston, Suffolk County, Massachusetts, 02298, USA

Listing for: Sunova WorX

Full Time position
Listed on 2026-06-19

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support

Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR

Position: On-Site Customer Service Agent Position (Middlesex County)

Join our team as an On-Site Customer Service Agent, focusing on agricultural equipment. Deliver exceptional client service and address inquiries and complaints directly at our location.

This role requires a college or CEGEP diploma and rewards individuals with even minor experience. You will manage customer inquiries, assist with feedback, and maintain thorough records. Proficiency in MS Windows and Linux OS, alongside programming languages, is essential in aiding client support.

Key Responsibilities

Provide information and response to customer inquiries
Maintain statistics and records for quality control
Assess client concerns to provide effective solutions
Consult with clients to ensure satisfaction after sales
Log and manage complaints with precision

Requirements

Diploma in a related program (1-2 years)
Customer service experience is beneficial
Own transportation required to reach our facilities
Strong oral and written communication skills
Ability to work effectively in high-pressure situations

Harness your effective communication and organizational skills as a Customer Service Agent, ensuring customer satisfaction.

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