Concierge

Position Summary

The Concierge is responsible for answering club phone calls, concierge emails and texts, securing dining and amenity reservations, assisting with administrative tasks, and most importantly, being the first face members and guests see upon entering the club. The schedule for this position is Tuesday-Thursday until 9 pm, Friday‑Saturday until 10 pm, and Sunday until 9 pm. This position is part‑time with the opportunity of going full‑time in the future.

• Must be available to work weekends, evenings, and holidays.
• Must be able to work well with a team and independently.
• Must be a self‑motivator who can prioritize tasks independently.
• Ability to multitask in a high‑paced environment.
• Strong communication skills.
• Professional written communication and proper phone etiquette.

• Develop a strong knowledge of the club's amenities and membership.
• Stay current with club services and offerings.
• Provide office support to management.
• Maintain a professional manner, emphasizing hospitality for both members & guests.
• Meet and exceed members' expectations and provide solutions to requests.

• Previous work experience is required.
• Experience in customer service preferred.
• Proficient with Microsoft Office and Google programs.

Great Horse, LLC EEO Statement:
The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally‑protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally‑protected status.