Workplace Ambassador

Hourly Wage: $24.00 per hour - $26.00 per hour.

Work Hours:

Mon‑Fri, 8:00 am – 4:30 pm.

The Reception & Guest Services team member works in line with company values to create a seamless service towards all guests and colleagues visiting the facility, ensuring that all visitors are assisted in a calm, confident, positive and proactive manner at all times. They maintain a strong lobby presence and leave all guests with a positive and lasting impression.

• Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Provide an exceptional Customer Service experience to all colleagues and guests visiting the site.
• Ensure guests are greeted courteously and their needs are anticipated at all times.
• Direct visitors by maintaining employee and department directories; giving instructions.
• Maintain security by following procedures; monitoring logbook; confirming eligibility of visit and access, issuing and tracking visitor badges, tracking visitor counts.
• Ensure consistent communication with various departments to allow awareness of all VIPs and guests arriving and leaving the building.
• Maintain logs in Planon and other applications.
• Recognize and greet key customer personnel, executives, and their guests instantly, addressing them by name and proactively maintaining personal knowledge of any changes throughout the executive and site management teams.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Use operational knowledge of the Lobby and Reception to provide swift resolution to any challenges experienced by guests or colleagues, hosting guests to available check‑in desks where waiting times are expected to exceed the agreed SLAs.
• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contribute to team effort by accomplishing related results as needed, including letting them know when you have to step away from the desk.
• Assist individuals with picking up packages from adjacent mail room when the mail room attendant is absent.

• Support of onsite communications including printed signage, Viva Engage posts, company newsletter, SharePoint site and digital screens and signage.
• Space set up and experience planning, including support of high‑touch guest arrivals and departures for key customers and VIP visits.
• Assist individuals with picking up packages from adjacent mail room when the mail room attendant is absent.

• 2+ years of operating within a Customer Service environment providing guest hosting and/or concierge/reception services to the highest standard.
• Experience working within a Corporate Environment in a concierge, host, or reception role.
• Advanced experience with the full Microsoft Office suite and business social media platforms.
• Aptitude for workplace experience technologies including digital lockers, visitor management systems, and meeting room technologies.
• Customer focused, organized, and professional; supporting an engaging and inviting welcome experience every day for people and guests.
• Help drive a positive and engaging environment in the hub by injecting energy, fun and vibrancy through communication and activities.
• Commit to continuous improvement of the workplace experience.
• Capable of working in a team environment & collaborating closely with colleagues to move throughout the new space and choose.
• Able to converse with peers and Executives in a genuine, professional and confident manner.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Remain calm and effectively communicate with demanding customers.

• Sitting for an extensive amount of time.
• Standing for an extensive amount of time.
• Must be able to work under pressure and time deadlines during peak periods.

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.