Member Services Representative

Job Description

Responsible for a comprehensive array of Member Services Representative (MSR) duties:

• Processes;
  • transactions: deposits, withdrawals, loan payments, etc.
  • stop payments on teller checks, personal checks and ACH.
  • all consumer loan applications/ability to disburse loans/setup loan payments/order coupon payment books.
• Balances daily teller drawer and cash recyclers. Oversees all aspects of daily branch settlement.
• Orders/sells cash and balance the vault.
• Handles basic member issues, complaints and counsels members with specific requests or refers to Senior Member Service Representative or manager as appropriate.
• Sells money orders and processes cash advances.
• Payroll maintenance/schedules payments and transfers/ACH Originations.
• Opens savings and checking accounts/certificates/IRA accounts, including the processing of IRA transfers and rollovers.
• Assists;
  • members with domestic and international wire transfers.
  • with the daily balancing of the ATM terminals.
• Completes deposit verifications, address changes and other written inquiries.
• Foreign currency sales and check collection.
• Services the coin machine.
• Provides branch telephone coverage for incoming calls promptly and professionally.
• Maintains a neat and clean workstation and assists in maintaining the overall Branch appearance.
• Primary resource for tellers in resolving problems, maintaining quality level of member service, and increasing sales of Harvard FCU products and services through referrals.

Responsible for maintaining comprehensive job knowledge:

• To develop and maintain a high level of knowledge of Harvard FCU accounts and services to assist in the cross selling of appropriate products and services to meet members’ needs
• Successful completion of in-house training sessions and other recommended training programs
• Develops and maintains a comprehensive working knowledge of all Credit Union systems utilized by the Retail Group
• Completes required annual training for Bank Secrecy Act (BSA), responsible for accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) Policy, reporting suspicious activity to the BSA Officer, performing Office of Foreign Assists Control (OFAC) inquires, and Branch Robbery Procedures.

The above is a description of ordinary duties of this position. It is expected that occasionally other duties, both related and unrelated to the above, will be assigned and therefore, required.

• High school diploma or equivalent and a minimum of one-year relevant training and cash handling experience.

• Proven customer service skills and the ability to problem solve.
• Outgoing personality with excellent interpersonal, communication and computer skills.
• Position requires occasional early Saturday hours on a rotational basis, or when business needs warrant, sometimes on short notice. Attendance at late meetings/events also may be required.
• Must be willing to travel to all branch locations in Boston, Cambridge and Somerville.
• Comfort working in the diverse and multicultural environment of Harvard University and affiliate organizations.
• Bilingual English/Spanish is a plus

Working Conditions
:
Onsite work is performed in an office setting.

Standard Hours/Schedule
: 35 hours per week with occasional Saturday mornings on rotation at the Harvard Square location.

• This position is fully on site at our One Brigham Circle Location (Green Line).
• Must be willing to travel to all branch locations in Boston, Cambridge and Somerville.

Visa Sponsorship Information
:
Harvard University is unable to provide visa sponsorship for this position.

Pre-Employment Screening
:
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).

• Please provide a cover letter and resume as one document with your application.
• This position has a 90-day orientation and review period.

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work…