Congressional Liaison Representative
Listed on 2026-06-22
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Customer Service/HelpDesk
Bilingual -
Healthcare
Congressional Liaison Representative
The Congressional Liaison Representative works in the Veterans Service Center of the Boston VBA Regional Office and is responsible for processing responses on behalf of the Regional Office Director. Specific duties include:
- Independently analyzes correspondence and requests for information, researches, expedites action, and responds or prepares written responses.
- Prepares executive correspondence with appropriate professional formatting according to VA Executive Secretariat Style Guide and Templates.
- Evaluates problems and issues for trends and recommends improvements to operations.
- Monitors work for timely and accurate response and ensures that work is properly counted and controlled, making day to day adjustments in accordance with the established priorities.
- Reviews cases in order to determine the priority in which they will be worked.
- Functions as an authoritative consultant on the technical aspects of claims processing.
- Reviews all Congressional, White House, Secretary, and other special inquiries received by letter, fax, email, and telephone to determine the proper disposition of these inquiries.
- Discusses inquiries and VBA benefits with Congressional Aides as well as inquiries received from the Office of the Director, Veterans Service Center (VSC), and other Division Managers of the Regional Office (RO).
Work Schedule:
Full time, Monday through Friday 8:00am-4:30pm
Compressed/Flexible:
Not Applicable
Telework:
Yes. Ad-hoc telework may be permitted in accordance with agency policy. Employees are required to report to their assigned duty station unless telework has been explicitly approved in advance by their supervisor. Eligibility for ad-hoc telework may be addressed during the interview process. Telework is a discretionary privilege, not a right, and may be granted or denied based on performance, operational needs, and other relevant considerations.
Approval is not guaranteed and may be changed or revoked at any time.
Virtual:
This is not a virtual position.
Position Description/PD#:
Congressional Liaison Representative, 39706A
Relocation/Recruitment
Incentives:
Not Authorized
Financial Disclosure Report:
Not required
Bargaining Unit:
Yes
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