Plaza Activities Associate

Headquarters, Boston, MA
210 Massachusetts ave
Boston, MA 02115, USA

The Christian Science Plaza is a treasured destination for Church members, neighbors, local college students, and visiting tourists. The aim is to offer each guest a thought‑changing experience that inspires hope through the “How Do You See the World?” exhibits, tours, programs, research and reference services, signage, marketing activities, and web content.

The Associate position provides an opportunity to share Christian Science widely with the public in a number of ways, including welcoming visitors to “How Do You See the World?”. Reporting to both the Hospitality Supervisor on day‑to‑day matters and the Assistant Manager:
Hospitality, this employee serves alternately in the Welcome Hall, Church, and on the Plaza as a Host. The responsibilities go well beyond the roles traditionally found in hospitality and tourism. This individual ensures that every visitor to the Christian Science Plaza is warmly welcomed, has an educational and inspiring experience, and has an opportunity to ask questions.

• Greets all who enter with a warm welcome. If assistance is needed, ascertains visitors’ purpose for visiting, and directs them where to go.
• If needed, shares knowledge of “How Do You See the World?” exhibits, tours, and architectural details of the building with visitors.
• May assist, in a support capacity, in emergency response scenarios in the Publishing House and the Church.
• Preserves strict confidentiality of sensitive information necessary to, or learned in the course of, the performance of duties.
• Informs management of any situation that may impact the security and safety of the Plaza.
• Remains gracious and poised in response to any situation or question posed.
• Records data related to visitor engagement and interactions with the exhibits.
• Sells tickets, provides visitor orientation, answers questions about exhibits, gives directions, and receives visitor feedback.
• Assists in opening and closing for the day’s activities, including balancing the cash drawer. Masters a POS (point of sale) system and handles all transactions.
• Welcomes visitors to the “How Do You See the World?” experience, and runs the Mapparium sound & light program.
• Graciously communicates policies to visitors that may impact their visit.
• Constantly monitors the visitor experience, quickly resolving visitor issues.
• Engages with children on tours to provide them a positive learning experience.
• Takes particular care of visitors with special needs (handicapped access, etc.).
• Helps maintain clean and organized public spaces and alerts the MOD to equipment malfunctions.
• Offers brochures when needed on “How Do You See the World?,” Christian Science, the Plaza, and events taking place on the Plaza.
• Assists with unscheduled group visits.
• Contributes to the daily fruitage report when serving.
• Performs other duties as assigned.
• Warmly welcomes visitors from all over the world to The Mother Church.
• Must be comfortable sharing Christian Science concepts with the public, and answering visitors’ questions about Christian Science, Mary Baker Eddy, and the Church.
• Able to connect with people of different belief systems, nationalities, and cultures.
• Learns and delivers tour material of the Church Extension, the Original Edifice, or both.
• Communicates with colleagues by radio to maintain smooth tour flow.
• Graciously corrects misconceptions in a wise and Christian manner.
• Assists, as needed, in the complex daily procedures of opening and closing two Church buildings, preparing for visitors, and handling literature. Keeps areas neat and welcoming in appearance.
• Monitors doors, makes sure no visitor gets lost, and may shepherd large groups.
• Alerts management of issues needing attention.
• Very familiar with all “How Do You See the World?” exhibits, and keeps abreast of current developments in the products of The Christian Science Publishing Society, as well as other Mother Church programs, in order to provide current information for visitors.
• Is committed to learning continually about the history and significance of Mary Baker Eddy’s…