Senior Telecommunications Representative

## Senior Telecommunications Representative Apply remote type:
Onsite locations:
Boston-MAtime type:
Full time posted on:
Posted Todayjob requisition :
RQ4065285

Site:
Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** The Opportunity    Senior Customer Service Operator Representative, Evenings    Shifts required:
Tuesday - Saturday 2:00 PM
-10:30 PM EST.
Comprehensive Benefits are available on your first day.
On-site:
Brigham and Women's Hospital, 75 Francis Street, Boston, MA.
Senior Telecommunications Operator Representative, Full Time, On-Site at Brigham and Women's Hospital      At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Reporting to the Supervisor Call Center Operations, the Senior Operator Call Center, goal is to provide outstanding customer care to every caller. The Senior Operator position ensures that the main number, page calls and answering service business are answered in a consistent, efficient, and courteous manner.
The Operator of Customer Service Center in a multifunctional 24/7 on site medical call center. The position includes processing calls for Main Listed Number, Patient Information, Paging, and Answering Service. The ideal candidate would be able to toggle between multi screens seamlessly and treat every caller as a welcome guest.

· Responsible for handling incoming and outgoing calls in an expedient, efficient and courteous manner.  
· Responsible for handling requests for paging as well as retrieval of pages efficiently and accurately.  
· Responsible for requests from staff regarding changing the status of their pagers.  
· Responsible for announcement of pager activation of all PHS Codes which includes internal and external disasters, infant abduction, medical, fire and safety emergencies, often of a life threatening nature.  
· Responsible for responding to all telephone requests for patient information, which may include handling of confidential information.  
· Responsible for issuing loaner pagers and/or adding as well as deleting pagers to PHS paging system which includes updating PHS telephone directory and paging databases.  
· Responsible for responding to requests from staff regarding department on call schedules.  
· Responsible for handling answering service calls in an efficient and courteous manner.  
· Escalates any unusual or difficult problems with telephoned, the paging system or answering services to the supervisor.  
· Must be confident and capable to assume the duties of the supervisor in the event of their absence.  
· Responsible for handling any problem calls or situations that may arise in the office professionally and efficiently.  
· Responsible for maintenance of on call schedules and answering service changes that occurs which includes a thorough knowledge of all staff rotating on call and that the information is kept current and accurate.  
· Assists supervisor to ensure sufficient shift coverage for open positions and sick calls.  
· Responsible for issuing loaner pagers…