Seasonal Sr. Customer Assistance Representative- Brookline BC BU

Overview

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr). The role provides high‑level customer service by assisting both internal and external customers, primarily face‑to‑face, supporting branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental backup at a large home city branch or airport location.

Opening available at 996 Commonwealth Ave, Boston, MA 02215.

This is a seasonal full‑time position with a starting rate of $18.00 per hour based on a 40‑hour work week. The seasonal window is May 1, 2026 to October 31, 2026 and cannot exceed 180 days.

• Monday: 7:00 am–6:00 pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 7:00 am–6:00 pm
• Friday: 7:00 am–6:00 pm
• Saturday: 7:30 am–12:30 pm
• Sunday: 7:30 am–12:30 pm

• Take incoming calls for reservations, rate quotes, general questions; provide information and resolve customer concerns.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assess condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping them off in a safe and courteous manner.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify management of any vehicle problems and required vehicle maintenance.
• Clean vehicle interior and exterior by hand or using washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work‑authorization sponsorship by the company now or in the future.
• High school diploma or GED equivalent required.
• Some college preferred.
• At least 6 months of prior customer service, retail or administrative support experience.
• Current and valid driver’s license with no more than two moving violations and/or at‑fault accidents within the past three years.
• No drug or alcohol related convictions on driving record within the past five years (DUI/DWI).
• Seasonal position; work up to a maximum of 6 months (180 days) during the defined season.

Equal Opportunity Employer – Disability/Veterans.