Client Support and Outreach Specialist – Temp

* This is a full-time, temporary role through September 30, 2026 at minimum

JVS is a non‑profit, non‑sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive work forces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post‑secondary education. JVS assists employers in their search for well‑qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

The temporary Client Support and Outreach Specialist plays a key support role for JVS’ innovative and successful refugee and immigrant services within the English 2 Employment (E2E) Program. As a frontline staff supporting new clients and regularly interacting with partners and the public, this position requires strong attention to detail and follow‑through, as well as outstanding customer service skills. Strong organizational skills, excellent computer skills and good communication skills are critical to success.

• Conduct information sessions and walk‑in screening as needed for potential program candidates
• Facilitate client pre‑ and post‑language assessments
• Meet with clients to complete employment plans and draft resumes and cover letters
• Enroll new participants via outreach and frequent communication with referral agencies and community partners
• Assist clients in initial goal setting, career planning, training, and barrier removal resulting in job readiness
• Assist clients in individual, group, and classroom settings in job search‑related activities
• Escort clients to job interviews and facilitate interview and hiring process, as needed
• Provide post‑placement services including follow‑up with participant and employer

• Direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services via phone, email, and in person
• Support recruitment efforts for E2E including partnership communications and outreach
• Monitor voicemail and email inquiries and respond to inquiries
• Provide Welcome Center coverage and support as needed
• Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services
• Assist with data entry for E2E in Excel and Salesforce

• Support the mission and philosophy of the JVS and the Refugee Services division
• Establish positive working relationships with all members of the Refugee Services division and others at JVS
• Attend and actively participate in staff meetings and team‑based projects
• Effectively adapt to change in work environments, work priorities, and organizational needs
• Work collaboratively with team members to ensure performance goals are met
• Perform other duties as required

• 1–2 years of direct service work strongly preferred
• 1–2 years of experience working with individuals with barriers to employment or related experience
• Highly proficient in Microsoft 365, including Excel, Word, and Power Point
• Experience and skill in database programs (i.e., Salesforce)
• Interpersonal, communication and organizational skills
• Ability to work as part of a team
• Ability to work in a multi‑cultural environment
• Demonstrated ability to work independently
• Speakers of multiple languages strongly encouraged to apply. Highly sought:
  Cape Verdean Creole, Haitian Creole, French, Portuguese, or Spanish speakers

Associate’s Degree or high school diploma and 2 years directly related experience.

• The ability to coordinate, analyze, organize, compile, compose, and compute data and information.
• The ability to organize, negotiate, guide and instruct, speak and give instructions to individuals.

Frequent meetings with clients, partners, and colleagues. May attend occasional off‑site meetings with partner organizations in and around the Brockton area.

JVS is strongly committed to…