Head of Scaled Customer Success; GovCon
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-26
Listing for:
Pryzm
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Pryzm is seeking a Customer Success leader in Boston to enhance post-sale operations and customer engagement. This role is not traditional; you will design onboarding processes and manage customer success initiatives, ensuring clients derive value from Pryzm's platform.
Ideal candidates have 2-6 years of customer-facing SaaS experience and excellent communication skills. The role includes monitoring customer health and collaborating across teams to improve customer outcomes.
Pryzm offers competitive salaries with comprehensive benefits including platinum healthcare coverage and equity options.
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