Ambassador - STS; Boston Region

Job Summary

Start/End Dates: 6/7/2026 to 8/15/2026 (90 days)

Work Hours:

40 hours – Varied work shifts, including weekends and holidays, required.

Salary: $17.00 per hour (non‑negotiable). No benefits.

Location:

Massachusetts, 10 Park Plaza, Boston. Employees will also work in outdoor park settings across the Boston, North, and South Regions.

Job Type: Seasonal, short‑term (no benefits). One to two times per week reporting to DCR headquarters.

Objective:
Support seasonal high‑profile events scheduled at DCR parks this summer, enhancing visitor experiences during major statewide and international events such as Tall Ships 2026, Massachusetts 250 (MA250) commemorations, FIFA World Cup Watch Parties, and other large‑scale public gatherings.

• Visitor Engagement & Customer Service
  :
  Serve as a welcoming, knowledgeable point of contact for visitors. Provide information on park amenities, events, programs, and policies. Engage with diverse audiences professionally and inclusively. Communicate effectively; additional language skills highly valued.
• Environmental Stewardship Advocacy
  :
  Educate the public on “Leave No Trace” principles and the agency’s mission of environmental justice while managing increased foot traffic.
• Operational Logistics
  :
  Operate light vehicles to transport supplies and equipment between event locations and regional event hubs as required by the supervisor.
• Crowd Management & Public Safety Support
  :
  Assist with managing visitor flow during high‑attendance events and peak visitation periods. Post (and remove) directional signage to guide visitors on site. Promote safe use of park facilities and adherence to guidelines. Identify and report safety, maintenance, or operational concerns.
• Administrative Support
  :
  Support special event projects and visitor services. Prepare documents and reports accurately. Assist with processing events applications and permits.

• Availability
  :
  Must be available to work a flexible schedule, including evenings, weekends, and holidays, specifically during major statewide and international events such as July 4th celebrations, Tall Ships 2026, Massachusetts 250 (MA250) commemorations, DCR Movies in the Parks, Revere Beach Sandcastle Festival, FIFA World Cup Watch Parties, and other large‑scale public gatherings.
• Adaptability
  :
  Ability to pivot between numerous tasks to provide exceptional visitor services. Park Ambassadors will be assigned to work at multiple locations throughout the season.
• Communication
  :
  Exceptional interpersonal skills; multi‑lingual skills are a high‑value asset given the 2026 international draw.
• Multi‑Tasking
  :
  Ability to multi‑task and prioritize assignments. Work as a team player as well as independently.

• Must be at least 18 years of age.
• Must possess a valid driver’s license and reliable transportation.
• Ability to work effectively with a diverse population.
• Knowledge of Microsoft Office Suite.

• Ability to speak a second language.
• Excellent customer service skills.

• Primarily working outdoors and in a park setting.
• One to two times per week will report to 10 Park Plaza, Boston (DCR Headquarters).
• Includes working evenings, weekends and holidays.
• Schedules will be variable; changing from week to week to meet operational needs.
• Walking or standing for lengthy periods of time.
• Comfortable working outdoors in a variety of weather conditions.
• Ability to work independently and as part of a team in fast‑paced environments.
• Strong interpersonal and customer service skills.
• Ability to engage with diverse audiences in a friendly and professional manner.
• Park Ambassadors will be required to wear assigned uniform and comply with DCR Uniform Policy.

An Equal Opportunity / affirmative action employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

If you have Diversity, affirmative action or equal employment opportunity questions or need a reasonable accommodation, please contact the Diversity Officer / ADA Coordinator at EEADiversity or 617‑645‑0358.