Plaza Activities Associate

Summary

The Plaza Activities (PA) Associate helps create a welcoming, educational, and spiritually grounded experience for visitors to the Christian Science Plaza. This public facing role supports guest engagement with the "How Do You See the World?" exhibit, the Mapparium, guided Church tours, and visitor hosting on the Plaza.

Department: Plaza Activities

Through thoughtful hospitality and clear communication, the PA Associate shares accurate information about Christian Science, Mary Baker Eddy, and the mission and activities of The Mother Church, including Church services and Sunday School, the Reading Room, and Christian Science publications, including The Christian Science Monitor.

While the role includes hospitality, visitor services, and public engagement responsibilities, it is also a ministry centered position. The Plaza Activities Associate prayerfully supports the Church, fellow employees, and every guest, helping ensure that all visitors are warmly welcomed and have the opportunity to leave with greater clarity, inspiration, and hope.

Most work takes place on the first floor of the Publishing House, where the "How Do You See the World?" exhibit is located, and in the Church edifices during scheduled tour times. At times, especially in warmer months, the associate also greets and assists the public outdoors on the Christian Science Plaza.

The PA Associate serves in three primary areas:

• Exhibit Host for the "How Do You See the World?" experience, including the Mapparium
• Church Tour Guide
• Outdoor Plaza Host

Because this is a public facing role representing The Mother Church, the PA Associate is expected to understand and thoughtfully support relevant responsibilities and standards reflected in The Manual of The Mother Church by Mary Baker Eddy, including articles related to the Reading Room, The Christian Science Publishing Society, the Board of Lectureship, and the Committee on Publication.

Oftentimes, guests are unfamiliar with Christian Science, Mary Baker Eddy, Christian Science publications, Church services, the Reading Room, and the worldwide nature of the Christian Science movement. This role therefore provides an important opportunity to contribute to a clearer public understanding of Christian Science and its mission.

While working in all Plaza Activities areas, the PA Associate is expected to notify management of any concerns affecting visitor safety, security, or the effective operation of the Plaza and support emergency response procedures, as directed.

• Greet visitors with warmth, professionalism, humility, and spiritual poise.
• Identify visitor needs and respond thoughtfully and courteously.
• Share accurate information about the "How Do You See the World?" exhibits, the Mapparium, Church tours, and related architectural features, as appropriate.
• Support a high quality visitor experience by monitoring guest flow, addressing issues promptly, and communicating policies clearly and respectfully.
• Operate the point of sale system accurately, including ticket sales, cash handling, and balancing the cash drawer.
• Perform opening and closing duties for exhibit operations.
• Orient visitors to the exhibit experience, including entrance procedures and Mapparium guidelines.
• Operate the Mapparium sound and light presentation.
• Welcome visitors at Publishing House entrances, as assigned.
• Engage children and families in a positive and educational manner.
• Maintain clean, organized, and welcoming public spaces and report operational or equipment concerns to the Manager on Duty.
• Assist with unscheduled group visits and special visitor needs.
• Record data and anecdotal feedback related to visitor engagement and interactions with the exhibits in order to gain insights and feedback to share with management and interested stakeholders from other Church departments.
• Perform other related duties as assigned.

Church tours typically begin in the Welcome Hall of the "How Do You See the World?" experience and continue into both Church edifices and the Sunday School. Tour guides help present a clear, accurate, and engaging introduction to the history of The Mother Church and the practice of Christian Science.

• Learn and deliver assigned tour content clearly, accurately, and with confidence.
• Co-lead tours with a counterpart and maintain smooth pacing and transitions throughout the visitor experience.
• Present information related to the Original Edifice and the Extension of The Mother Church with historical accuracy and spiritual sensitivity.
• Communicate effectively with people of different belief systems, nationalities, cultures, and backgrounds.
• Answer visitor questions about Church history, Christian Science, current Church activity, and, as appropriate, architectural features of the buildings.
• Use radio communication appropriately to support tour coordination and visitor flow.
• Assist with opening and closing procedures for Church…