Receptionist, Customer Service​/HelpDesk

Receptionist What this job involves:

As the welcoming face of JLL at our client's site, you create a single visual point of contact that sets the tone for every visitor's experience. This role is more than greeting guests—it represents both JLL and our client's values through genuine hospitality, meticulous attention to detail, and proactive service delivery. You serve as the primary interface between internal operations and clients, ensuring every interaction reflects excellence and professionalism.

• Enthusiastically welcome all visitors to the client site, walking them through the registration process and keeping them updated about their host's arrival.
• Ensure all visitors are correctly registered and issued security passes in accordance with client security standards, tracking guests, vendors, and visiting employees using Resource Scheduler.
• Process and manage conference-room bookings, capturing all booking data within prescribed timescales and conducting daily checks to ensure rooms are clean, tidy, and fully operational.
• Coordinate meeting-room logistics including furniture adjustments, catering orders and delivery, refreshment preparation, and first-line audio-visual equipment support.
• Answer phones professionally in alignment with the client's global standards and serve as a knowledgeable resource about all reception services available.
• Maintain the reception desk, waiting areas, and meeting rooms to the highest standards of presentation, reflecting both JLL and client brand excellence.
• Manage incoming and outgoing courier services, packages, and mail distribution while procuring and organizing pantry supplies and stationery.
• Coordinate security access cards for employees and vendors, book transportation in line with client policies, and stay current on procedural changes and office projects affecting service delivery.
• Collaborate proactively with facilities management, technology teams, and vendor partners to deliver seamless, integrated service experiences while wearing the client-approved uniform and name badge that represents professional standards.

• Demonstrated passion for customer service with the ability to create warm, genuine connections with diverse visitors and stakeholders.
• Strong problem-solving skills with the capacity to handle ambiguity and resolve complex situations effectively while maintaining composure under pressure.
• Proven ability to work independently while maintaining a self-motivated, confident, and energetic approach to all responsibilities.
• Exceptional stress-management skills with the ability to effectively navigate high-pressure situations while delivering consistent service excellence.
• Excellent verbal and written communication skills in English and the local language, with strong presentation abilities and attention to detail.
• Flexibility and adaptability to respond quickly to rapidly changing situations and shifting priorities throughout the day.
• Goal-oriented mindset with a demonstrated ability to focus on meeting performance targets and service-level standards.
• Solid understanding of health and safety policies, including hygiene standards, fire regulations, and the ability to record incidents and maintain equipment compliance.
• Team-player mentality with commitment to a "Firm First" mindset that prioritizes organizational goals and cross-functional collaboration.

• Prior experience in facilities management, hospitality, corporate reception, or related customer-facing roles.
• Additional language proficiency beyond English and the local language to serve diverse visitor populations.
• Familiarity with visitor management systems, room-booking platforms, or similar workplace technology tools.
• Demonstrated track record of maintaining strong client relationships with a proactive and professional approach to customer experience.

Estimated compensation for this position: $56,500.00 - $56,500.00 USD per year.

On-site
- Boston, MA.

Direct hiring
- This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.