Hospital Answering Service Operator

HIRING FOR A 2ND SHIFT PLACEMENT - 2:00 PM - 11:00 PM EST WITH A SATURDAY SHIFT (Will have Sunday and a weekday off)

• Someone who is looking to learn, avid learner
• Competitive Edge
• Flexibility in schedule (10 hours of availability to be scheduled)
• Someone with a positive attitude
• Good tenure
• Near‑perfect attendance required

Customer Service Representatives handle high‑volume calls from patients of doctors for their clinics, which include hospitals and smaller health clinics. Their job is to identify who is on call at a client, pull up contact information from the database, and triage the call to the appropriate contact. KPI: 85 % of calls answered within 30 seconds.

Because we operate a 24/7 call center, we do not have fixed shifts. Instead, we provide a window that allows flexibility. For example, someone hired for the first shift must be available anytime between 7:00 AM and 6:00 PM. They will not work continuously from 7 AM to 6 PM, but will work sometime within that window. Schedules are typically released 3–4 weeks in advance.

All shifts require working every Saturday or a Sunday. We will provide the specific weekday and time period when we contact you for recruiting.

We need a temp‑to‑hire candidate for a first shift (7 AM–6 PM window, not continuous). This shift requires working every Sunday, with Saturday and another weekday off, which may not be consecutive. We look for a reliable, fast‑learning professional with strong phone presence and communication skills. A proven tenure in previous roles is mandatory. Candidates must type at least 40 WPM. Familiarity with medical terminology and prior call‑center experience is highly desirable.

Training is typically 10:30 AM – 6:30 PM / 7:00 PM for all shifts.

No free parking is offered for the first shift; commuting by public transport or other means is encouraged.

Attendance is mandatory during training (2–3 weeks). Missing training results in removal from the program.

This is a Contract‑to‑Hire position based out of Boston, MA.

The pay range for this position is $22.00 – $25.00 per hour.

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short‑term and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, vacation, or sick leave)

This is a fully onsite position in Boston, MA.

This position is anticipated to close on Jul 6, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

For all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.