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Service Delivery Manager: Customer Success
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-28
Listing for:
SHI
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
SHI is seeking a Service Delivery Manager to oversee service delivery operations, ensuring high-quality service and customer satisfaction. The role involves regular collaboration with internal teams, addressing escalations, and striving for continuous improvement in service practices.
The ideal candidate has 2+ years in customer support, strong Microsoft services experience, and excellent interpersonal skills. A Bachelor's degree is required. The position offers competitive pay between $70,000 – $90,000 and includes comprehensive benefits.
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