Client Care Specialist - Veterinary Hospital

Client Care Specialist - Veterinary Hospital

Be the First Face of Compassionate Care

Love animals? Thrive under pressure? Want a role where your work truly matters?

As a Client Care Specialist (CCS) at MSPCA–Angell
, you’re the heartbeat of our client experience. You’re the first person pet owners meet during some of their most emotional moments — and the steady, compassionate presence that helps them feel supported from the moment they walk through our doors.

This is your chance to join one of the most respected veterinary hospitals in the country and make a real impact every single day.

• Welcome clients with warmth, empathy, and professionalism
• Check in appointments, emergencies, and specialty cases
• Keep clients informed with clear, confident communication
• Answer phones and respond to inquiries with accuracy and care

• Verify client information and review estimates
• Process payments and reconcile your cash drawer
• Coordinate smooth, stress‑free discharges with clear instructions
• Support pet food sales, stocking, and prescription food pickups

• Collaborate closely with veterinary staff, supervisors, and managers
• Help onboard and mentor new team members
• Stay flexible and focused in a fast‑moving, high‑stakes environment
• Follow safety protocols and report concerns promptly

• Register emergency, referral, and unscheduled patients
• Gather essential clinical details for triage
• Explain emergency workflows and financial expectations
• Coordinate communication between clients, veterinary teams, and Admissions
• Provide updates to clients with hospitalized pets
• Accept animal surrenders when the Shelter is closed
• Prepare and present estimates for planned and emergency admissions
• Collaborate with veterinary staff to clarify estimate details
• Assist Billing and Front Office teams with financial services and payment options
• Serve as a financial liaison during admissions

• 1–2 years of customer service experience
• Ability to stay calm, organized, and focused in high‑energy environments
• Comfort with computers, phones, scanners, and multitasking
• Ability to stand for long periods and lift up to 40 lbs
• A genuine passion for helping animals and the people who love them

• Assume Positive Intent — Lead with trust and empathy
• Be Solutions‑Oriented — Don’t just spot problems; help solve them
• Be Mindful;
  Be Present — Focus on the task at hand and do it well
• Respect — For clients, colleagues, and yourself
• Ownership — Take responsibility and take pride in your growth

Compassion
• Integrity
• Positivity
• Service
• Excellence
• Collaboration

• Starting pay: $20–$21/hour $500 sign on bonus for full time hires!
• Candidates with additional experience or credentials may be eligible for higher compensation
• Blue Cross medical, dental, and vision
• Life and disability insurance
• Paid holidays, sick time, and vacation
• Employee discounts on pet care and food
• Free on‑site parking and easy access to public transit

• Blue Cross medical, dental, and vision coverage
• Life and disability insurance
• Paid holidays, sick time, and vacation
• Employee discounts on pet care and food
• Free on‑site parking and easy access to public transit

Founded in 1915, MSPCA–Angell is internationally recognized for excellence in veterinary medicine, education, and compassionate service. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets.

Joining our team means joining a mission — and a legacy.

• Education
  :
  High School or better. Associates or better preferred.
• Experience
  : 1 year customer service experience. Previous experience as a Veterinary Receptionist/Client Service Representative is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.