Travel Experience Coordinator – Deliver Customer Service

Are you passionate about travel and committed to delivering exceptional service? Based in Boston, Massachusetts, the Travel Experience Coordinator will serve as a primary point of contact for travelers seeking memorable and well-coordinated journeys. This role combines a passion for travel with strong communication and interpersonal skills to plan trips, address client inquiries, and ensure each experience is seamless and memorable.

• Consult with clients to understand their travel goals and preferences.
• Develop and recommend travel itineraries, accommodations, and activities tailored to individual needs.
• Respond promptly to client questions and provide clear, professional guidance.
• Coordinate logistical details to ensure travel experiences run smoothly.
• Maintain organized records of client interactions, bookings, and preferences.
• Collaborate with colleagues to refine offerings and improve service delivery.
• Leverage local and national destination knowledge to enhance client experiences, including familiarity with Boston and New England travel options when relevant.

• Genuine passion for travel and exploration.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication abilities.
• Detail-oriented and well organized.
• Friendly, approachable, and energetic demeanor.
• Comfortable using digital tools and online platforms for planning and communication.
• Able to work independently and as part of a collaborative team.

• Flexible schedule with options for location independence while based in the Boston area.
• Opportunities to build relationships with travel enthusiasts across Massachusetts, New England, and nationwide.
• Access to insider travel resources and destination knowledge relevant to local and broader markets.
• Professional development in customer service, travel planning, and coordination.
• Supportive team environment that encourages creativity and innovation.
• Opportunity to contribute to a growing organization that values exploration, learning, and adventure.