Overnight Customer Experience Representative - Boston Logan Airport

This position is located at Boston Logan Airport (BOS) – 15 Transportation Way Boston, MA 02128.

The pay for this position starts at $21.46 per hour, with average monthly bonuses of $100 to $300. A $2.00 per hour shift differential is added for hours worked from 7:00pm to 5:00am, bringing the hourly rate to $23.46 during those hours.

• Paid time off
• Consistent full‑time 40‑hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit‑sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

• Tuesday – Saturday: 10:00pm–7:00am
• Tuesday – Saturday: 6:00pm–3:00am

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of the rental upon return
• Notify management of any known customer problems
• Notify management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training
• Perform miscellaneous and backup duties and job‑related duties as assigned

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work‑authorization sponsorship by the company for this position now or in the future
• Must have a high school diploma or GED
• Must have at least 6 months of prior customer service experience
• Must have a valid driver’s license with no more than two moving violations and/or at‑fault accidents on the driving record in the past three years
• No drug or alcohol related conviction on driving record in the past five years

Equal Opportunity Employer / Disability / Veterans