Airport Operations Crew

Position Summary

The Airport Operations Crew provides award-winning customer service to customers in the airport. The crew member checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed.

Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

• Verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with customers to keep them constantly informed
• Offer ancillary products such as “even more speed” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of customers
• Help prepare aircraft cabin for customer boarding and departure, including cleaning of seats, seat-pockets, galley, lavatories, and floor
• Operate airport equipment such as jet bridge, turbo walkway, airstairs, etc.
• Assist customers with special needs, e.g., customers who need assistance in boarding
• Crew members will be required to perform and/or rotate through all airport operations related functions (gate, ticket counter, etc.)
• Other duties as assigned

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year of customer service or sales experience
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English
• Must complete an assessment evaluating adaptability, customer service, and safety orientation
• Must adhere to Jet Blue Uniform Policy Manual Standards
• Must be able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Experience using a mouse, computer, keyboard, and basic word processing, email, and office applications
• Must use handheld radios and microphones to communicate with operations and make terminal announcements
• Must acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Experience performing under pressure and within fixed time constraints
• Depending on location, may need to possess a valid Driver License with a record meeting Jet Blue insurance standards
• Depending on location, may need to acquire and maintain United States Customs Clearance
• Available for occasional overnight travel (10%)
• Able to make occasional trips to other locations for training or temporary assignment
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country where the position is located
• Authorization to work in the U.S. is required; no visa sponsorship
• For internal candidates, good standing in attendance performance and safety

• Two (2) years of customer service, volunteer, or sales experience
• Knowledge of customer service principles and practices
• Experience with various forms of payment (cash, credit cards, travelers checks, etc.)
• Previous airline experience
• Bilingual skills

• Regular attendance and punctuality
• Ability to work flexible hours including holidays, weekends, and overnight shifts
• Able to maintain a professional appearance
• When working or traveling on Jet Blue flights, runtime allows, crew members assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the Jet Blue culture, exhibiting the Jet Blue values of Safety, Caring, Integrity, Passion, and Fun
• Promote Jet Blue’s #1 value of safety as a Safety Ambassador, supporting SMS components, policy, and behavioral standards
• Identify safety and/or security concerns and report them via confidential reporting systems
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and company policies, procedures, and risk controls
• Uphold Jet Blue’s safety performance metric goals and understand their relevance to duties and responsibilities

• Computer and other office equipment
• Public Address System
• Jet bridge and/or air stairs for customer enplaning/deplaning
• Handheld radios
• Free‑standing computer kiosks used to identify and process customer reservations
• Light Emitting Diode (LED) screens and signs

• Airport environment subject to weather and elevated noise levels
• Ability to stand for an extended period
• Mandatory overtime may be required to cover irregular operations, leading to extended work days

• Moderate physical activity required, handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70‑100) pounds occasionally with assistance or tools