Guest Support Services - Sat​/Sun

Position Summary

Under direct supervision of the Support Services Manager, perform clerical duties including greeting patients and visitors, handling incoming calls, hospital paging, and providing general information about the hospital. Work at the Guest Support Services Department on a part‑time schedule:
Saturday and Sunday, 3:00pm – 11:30pm.

• Answer telephones and greet patients and visitors in a professional manner.
• Transfer incoming calls to the appropriate person or department and assist with outgoing calls as needed.
• Locate admitted patients in the computer system and provide visitors with pass or room information.
• Provide emergency room visitors with ED visitor passes and escort them to the Emergency Room as required.
• Contact inpatient floors for approval before issuing visitor passes during non‑visiting hours.
• Communicate appropriately with visitors for protected, high‑profile, or “opt‑out” patients, including referring to security for clearance passes.
• Utilize EPIC and the Employee Paging Directory to access patient information and correctly direct outpatients and visitors.
• Request Uber rides for discharged patients, the Cancer Care Center, and Providing Health Centers.
• Maintain patient confidentiality in accordance with hospital HIPAA policy.
• Demonstrate knowledge and skills to perform all functions of the information desk and telephone system, periodically rotating desk and telephone assignment.
• Respond to requests for direct‑dial numbers, department numbers, physician on‑call status, and department functions using an automated system.
• Handle special and priority calls such as medical emergencies, code alerts, and other time‑sensitive calls from patients, medical personnel, and the general public.
• Notify appropriate personnel of medical emergencies, cardiac arrests, drills, disasters, or other contingencies using prescribed procedures and page/alert systems.
• Inform the Manager of any service‑effecting problems.
• Assist in the training and orientation of Guest Support Services staff.
• Assist in providing lunch coverage for colleagues assigned.
• Cleans and organizes the work area and reports any safety concerns or equipment malfunctions to the supervisor.
• Notify the supervisor of supply shortages on a regular basis.
• Provide positive and effective customer service that supports departmental and hospital operations.
• Perform patient information and reception duties, providing information to the general public, patients, patient families, and hospital staff in a pleasant and professional manner.
• Undertake hospital infection control and safety procedures.

• Perform other duties as needed.

• Education: High school level of education is preferred.
• Certificates, Licenses, Registrations: None required.
• Experience: 1–2 years of experience or an equivalent combination of education or experience.
• Knowledge and
  
  Skills:
  
  
• Analytical skills to gather and interpret data and follow established procedures.
• Ability to exchange factual information, greet visitors, explain hospital policies, and relay messages to appropriate personnel.
• Courtesy and tact in interactions with patients, visitors, and hospital employees.
• Frequent sitting and walking.
• Checking documents for accuracy.
• Regular inputting and retrieving data from computer systems.

Range: $17.93 – $21.43 per hour. Compensation is based on education, experience, and required qualifications, and may include additional benefits.

Benefits include medical, dental, vision, pharmacy, flexible spending accounts, a 403(b) savings plan with matching, earned‑time cash out, paid time off, and opportunities for career advancement. Vaccination against COVID‑19 and flu (plus required booster doses) is required.

BMC is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression, or any other non‑job‑related characteristic. BMC participates in the Electronic Employment Verification Program and requires all staff to complete a background check before beginning employment.