Guest Experience Specialist; Evenings & Weekends

Box Office Attendant

Summary: The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collect payments.

Primary Responsibilities:

• Accurately and efficiently process orders and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor; assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contribute to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

Qualifications:

• High School Diploma or equivalent.
• Minimum 1+ years of related work experience.
• Excellent customer service skills.
• Ability to work independently and in a team setting.
• Good communication skills to effectively communicate with customers and co‑workers.
• Basic math skills.
• Responsible and professional.
• Effective decision‑making skills.
• Demonstrated ability to work in a fast‑paced environment.
• Available to work flexible hours, including nights and weekends.

Summary: Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests from the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Primary Responsibilities:

• Answer guest questions and direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area).
• Operate coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary.
• Monitor guest conduct to ensure a safe and secure environment for all.
• Monitor the consumption of alcohol to ensure no under‑age drinking is taking place and that those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue.
• Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Qualifications:

• High School Diploma or equivalent.
• 1–2 years of related work experience.
• Ability to work in varying conditions.
• Ability to lift 50 lbs. without assistance.
• Positive attitude with superior customer service skills.
• Ability to stand, walk, and climb stairs for long periods of time.

Preferences:

• Previous experience working in events and knowledge of the music industry preferred.
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Summary: The Guest Services Supervisor will ensure a superior level of guest service is provided to all guests. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The supervisor will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc.

Primary Responsibilities:

• Monitor and report all policies and procedures violations. Respond to guest behavior issues. Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event…