Learning Management Support Clerk

Job Description Duration: 5+ Month Contract Ability to work in person 2 days per week at 10 Park Plaza, Boston MA Purpose and Scope

We envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee who works for the MBTA performs their roles based on our vision, mission, and values.

• Collect and enter data in learning databases and maintain accurate records
• Interact with MBTA employees and contractors via the L&D email inbox to address any requests or issues
• Respond to each inquiry in a courteous and professional manner
• Maintain training request calendar for internal training spaces
• Use the Learning Management System (LMS) to pull reports based on requests from employees
• Reset user passwords in the LMS
• Support the instructional design team by uploading training materials to the LMS
• Perform related duties and projects as assigned

• Organized with information, documentation, and workflows. Experience putting information into a structure so that others can quickly find what is needed.
• One to three years of related experience in a fast-paced work environment
• Experience working within a Learning Management System
• Effective technical communication and copy/edit skills that make communicating material easier to understand.
• Demonstrated experience in keeping information structured in a manner that allows others to quickly understand content and message.
• Experience establishing work relationships across multi-disciplinary teams.
• Strong knowledge of Microsoft Office client applications
• Must be self-motivated and able to work without supervision

• Experience documenting business requirements to drive development of new tools
• Experience working within Cornerstone on Demand (CSOD)

• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

• An associate's degree from an accredited institution and an additional two (2) years of experience working on complex technology projects may be substituted for a bachelor's degree
• A High School Diploma or GED and an additional seven (7) years of experience working on complex technology projects may be substituted for a bachelor's degree

Equal Opportunity Employer, including disabled and veterans.